Please send the product to us within 30 days of purchase with a copy of the original invoice. Include the following information about yourself: name, address, phone number and email address. Be sure to state reason for return, action to be taken (credit or replacement) and place everything in one box and return it to us. For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. Box Play for Kids is not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries. Once the original item(s) are received at Box Play, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 2-3 weeks for Box Play for Kids to refund your credit card upon receipt.
Please mail your return package to:
Box Play for Kids
66 W. Cambridge Ave.
Phoenix, AZ 85003
If you have any questions about a return, please do not hesitate to contact us at info (at) boxplayforkids.com
We currently ship to the US and Canada only.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.